Terms & Conditions

Effective Date: 1 January 2026

Applicable Entity: Jackson and Family Pty Ltd (ABN 91 697 123 014, ACN 697 123 014), referred to in these terms as "we", "us", "our", or "the Company".

1. Interpretation

In these Terms and Conditions:

• "Client" means any person or entity who engages or seeks to engage the Company's services.
• "Services" means the advisory, property management, estate planning, business succession, community engagement, and financial wellbeing services offered by the Company.
• "Website" means jacksonandfamily.site and all associated pages.
• "Australian Consumer Law" or "ACL" means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• "Privacy Act" means the Privacy Act 1988 (Cth).

2. Application of Terms

These Terms and Conditions apply to all services provided by Jackson and Family Pty Ltd and to all use of our Website. By engaging our services or using our Website, you agree to be bound by these terms.

Where the Company provides a separate service agreement or engagement letter to a Client, the terms of that agreement shall prevail to the extent of any inconsistency with these Terms and Conditions.

3. Australian Consumer Law

3.1 Consumer Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you may have under the ACL or any other applicable law, including the following guarantees:

• That our services will be provided with due care and skill (ACL s 60)
• That any materials supplied in connection with our services will be reasonably fit for the purpose for which they are supplied (ACL s 61)
• That our services will be supplied within a reasonable time (ACL s 62)

3.2 Limitation of Liability

Where the Company provides services of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited, at our option, to:

• The supply of the services again; or
• The payment of the cost of having the services supplied again.

This limitation applies only to the extent permitted by the ACL and does not exclude liability for personal injury or death caused by our negligence.

3.3 Non-Excludable Rights

Nothing in these terms excludes or limits any rights that cannot be excluded or limited by law, including rights under the ACL. If any provision of these terms is found to be invalid or unenforceable, that provision shall be read down to the extent necessary to give it the maximum enforceable effect, and the remaining provisions shall continue in full force and effect.

4. Services

4.1 Scope

The Company provides advisory and management services as described on our Website and in any service agreement or engagement letter. The specific scope, deliverables, and timelines for each engagement will be set out in the applicable service agreement.

4.2 No Financial Advice

Unless otherwise agreed in writing and subject to any required licensing, our Services do not constitute financial product advice as defined in the Corporations Act 2001 (Cth). Clients should seek independent financial, legal, and tax advice before making decisions based on information provided through our Services.

4.3 Client Obligations

Clients agree to:

• Provide accurate and complete information as reasonably required for the provision of Services
• Notify the Company promptly of any material changes to their circumstances
• Pay all fees and charges as invoiced in accordance with the applicable service agreement
• Not rely solely on our Services for decisions that require professional financial, legal, or tax advice

5. Fees and Payment

Fees for our Services are as set out in the applicable service agreement or engagement letter. Unless otherwise agreed:

• Invoices are payable within 30 days of the date of invoice
• The Company reserves the right to charge interest on overdue amounts at a rate of 2% per annum above the Reserve Bank of Australia cash rate
• GST applies to all fees where applicable

6. Intellectual Property

6.1 Company IP

All intellectual property rights in materials, reports, methodologies, tools, and know-how developed by or on behalf of the Company (including the Website and its content) remain the property of Jackson and Family Pty Ltd unless otherwise agreed in writing.

6.2 Client Materials

All intellectual property rights in materials provided by the Client to the Company remain the property of the Client. The Client grants the Company a non-exclusive, revocable licence to use such materials solely for the purpose of providing the Services.

6.3 Website Content

The content on jacksonandfamily.site, including text, graphics, logos, and design elements, is owned by or licensed to Jackson and Family Pty Ltd and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from Website content without our prior written consent.

7. Confidentiality

The Company will treat all information provided by or on behalf of the Client as confidential and will not disclose it to any third party without the Client's prior written consent, except:

• As required by law or a court order
• To professional advisors bound by equivalent confidentiality obligations
• As necessary for the provision of the Services

8. Liability

8.1 General Limitation

Subject to the non-excludable provisions of the ACL and any other applicable law, the Company's total aggregate liability for any claim arising out of or in connection with these terms or the provision of Services shall not exceed the total fees paid by the Client to the Company in the 12 months preceding the event giving rise to the claim.

8.2 Exclusion of Consequential Loss

To the maximum extent permitted by law, the Company excludes liability for any indirect, incidental, special, or consequential loss or damage (including loss of profits, loss of revenue, loss of anticipated savings, loss of opportunity, or loss of data) arising out of or in connection with these terms or the Services.

8.3 Indemnity

The Client indemnifies the Company against all losses, costs, damages, and expenses (including legal costs on a solicitor-client basis) arising from any breach of these terms by the Client or from any claim by a third party arising out of the Client's use of the Services.

9. Termination

9.1 By the Client

The Client may terminate a service engagement by providing 30 days' written notice to the Company. The Client shall pay for all Services provided up to the date of termination and for any unrecoverable costs incurred as a result of the termination.

9.2 By the Company

The Company may terminate a service engagement by providing 30 days' written notice to the Client, or immediately by written notice if the Client:

• Breaches a material term of these terms or the service agreement and fails to remedy the breach within 14 days of notice
• Becomes insolvent or enters into any arrangement with creditors
• Fails to pay any invoice within 60 days of its due date

9.3 Survival

The provisions of these terms relating to intellectual property, confidentiality, liability, indemnity, and governing law shall survive termination.

10. Dispute Resolution

If a dispute arises out of or in connection with these terms, the parties shall:

• First attempt to resolve the dispute through good-faith negotiation within 30 days of one party providing written notice of the dispute to the other
• If negotiation is unsuccessful, refer the dispute to mediation administered by a mediator agreed upon by both parties, with costs shared equally
• If mediation is unsuccessful, either party may commence legal proceedings

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Western Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

12. Website Use

12.1 General

This Website is provided for general informational purposes only. While we endeavour to keep the information on this Website accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information for any particular purpose.

12.2 No Reliance

You should not act or refrain from acting on the basis of any information on this Website without first obtaining independent professional advice. Nothing on this Website constitutes an offer or invitation to engage our services; a formal engagement is created only through a signed service agreement.

12.3 External Links

This Website may contain links to external websites. We do not endorse and are not responsible for the content or privacy practices of those websites. Links are provided for convenience only.

13. Amendments

The Company reserves the right to amend these Terms and Conditions at any time. Amendments will be published on this page with an updated effective date. Continued use of the Website or Services following any amendment constitutes acceptance of the revised terms.

14. Contact

For questions about these Terms and Conditions, please contact us:

• Entity: Jackson and Family Pty Ltd
• ABN: 91 697 123 014
• ACN: 697 123 014
• Email: ceo@jacksonandfamily.site
• State: Western Australia
• Postcode: 6721